Bianco Mosaics being checked prior to shipping.

Herringbone

Pictures and more Pictures. This is our best way to communicate the quality to customers. You can see even more on Instagram. Carrara Bianco 1×3″ Herringbone Polished getting checked prior to shipping out.

Carrara Penny Rounds

Carrara Bianco 1″ Penny round Honed Marble Mosaic Tile for $12.95 a Square Foot.

Shower and Bathroom. Bianco and Venato.

Hexagon BardiglioThis is a great mix of Carrara Venato 3×6″ Subway Tile on the wall (which is currently $7.00 a Square Foot) then Bianco Carrara Hexagon with Bardiglio edge for the flooring. They have then edged that with our 1×12″ Bardiglio Border and edged again with the 3×6″ Venato.

Bianco with Gray Strips BasketweaveSame home following the look through they have used again the Bardiglio striped Bianco Honed 2″ Hexagon Mosaic.

Carrara Bianco Bardiglio Strip 2" Hexagon Polished Marble MosaicThis is what make has made The Builder Depot unique from any other online company or even retailer. We can take pictures of the product, our product (the product that will be packed and shipped to you, it is a huge level of control in an industry that really has none).

This is product that we stock. This is not stocked in a 3rd party warehouse while the person you speak to on the phone is 600 miles away sat on the 32 Floor of some “tech” building and has never seen the product or worse they are not even in the USA.

The people on the phone at The Builder Depot can open the door while on the phone with you and find the product and discuss it with you. Take pictures and send them on. Match up with other sizes. All of this impossible task for big boxes or any other online retailer or Tile and Stone retailer as they just have 2-3 year old concept boards to work off.

“This is one of the main reasons we are able to be a Google Trusted Store and so many competitors or companies in the similar remodeling industry cannot”. Comments David Shearn. “The ability to see the product you are selling everyday should not be underestimated in the results it drives through customer satisfaction.” he adds “How can a person in a cubicle hundreds of miles away sell a natural product or a product that they cannot physically check. You must reduce the distance from customer service to the actual product”. Companies already know this and that is why they refuse to have unbiased reviews on their website. “If you are nothing but a broker you are doomed to follow the same results as all the brokers that have come before you. Irrespective of how much Venture Capitalists, what you to “IPO” so they can “cash out”.

At The Builder Ddepot we “know” what we are shipping. The majority of online companies are “Brokers” or as they do not like that name they call it “Marketplace” but it is a Broker. You buy from their website, they add 20-30-40-60% and then ship direct from the factory or 3rd party warehouse. Chaos. Absolute Chaos. Tried it before many years ago.

Unless you have the product and the people all in the same facility results like this are incredibly challenging to achieve. With their customers paying the price.

For us. We keep it all close. Everything is here. So we can check it off, sign off, double check. Make sure the 3×6″ goes with the 6×12″ and the pencil that you plan to put in-between matches. We can do all this because our customers communicate and we are working with the product every day.

Honed and PolishedHere is the product on the Bianco Carrara Collection page, one of 70-80 different products. The largest collection of white marble in the USA, stocked and ready to ship. No third party. Just premium products warehoused with over 2.5m square feet in Alpharetta, GA. People ask “Why not add a warehouse on the West Coast”. We have been down this road before. The further the product gets from the people you speak to on the phone the less control they have over the quality and knowledge of what they are doing.

It is imperative (and other companies can find this out the hard way) that the person with whom you are speaking to about your order, can physically see and touch your order. Can mark the crate as “Sold belongs to Remodelers, Inc.”. That pictures can be traded.

Honed Hexagon Bardiglio StripHere it is on the product page. Price is subject to change but currently for 2016 it is $12.95 a Square Foot. (I cannot find any company that competes with this price at ‘C’ grade Italian Marble).

The end of 2015 – Thank you and Happy New Year

The end of an incredible year. Thank you to all our customers, I know it is not easy buying marble or products online. Many have concerns. But we have a great team and can send pictures before we ship.

The savings are great, maybe looks too good, we understand that as well. But it is simple economics and supply chain management (all explained in FAQ#3).

To all the 30,000 customers this year that took the plunge. Thank you! As we did not receive a single negative review and have a A+ BBB rating we did as we promised.  Without our customer the retailers, contractors and home owners we would not be here. We will strive to seek ways to find new products our customers buy and lower the prices by paying cash and improving the supply chain. We will continue to focus on never loosing site of doing more with less. So pictures will still be taken with just an iPhone in 2016.

We are looking forward to improving our website with a new website launch January 2016 and also we have now become a Google Trusted Store, which is what happens I suppose when you never have a bad review 😉

Happy New Year to everyone!

New website look coming along…. (but just a draft)

Cleaner Checkout

We are working on creating a new look for our website. Everything is the same just the look will be cleaner, trying to cover the fact that shipping is 100% guranteed safety. The black on our site will disappear. This is all part of the new 5 acre pick and pack complex that is being built for us in Alpharetta, GA. It is designed to work better with UPS Freight and improve efficiency.  The more efficient the more savings we can pass along or at the very least avoid any increases 🙂

 

BD_MeettheTeam_PROOFcThe site will be more transparent so you can see the people who you are talking to and the team of professional advisors with over 100 years of experience in our field that act as a sounding board ensuring that decisions are not made without careful thought and how they impact our customers.  While this was is classic bootstrap USA start up and does not have a penny of debt, it helps to never be the smartest guy in the room. Standing on the shoulders of Giants.

So do not be shocked one day you will see our black site then the next one that looks white.  It will be quite a contrast, but we are all into remodeling one way or another.

Recent Review and Thank you!

Customer Review

This review (so I wanted to share) came through the other day (we are actually the only 5 out of 5 star seller in the USA of marble tile) which when you read this and the effort Ben in customer service went to you can see why.  It was not a small purchase either in the thousands of dollars so I can see why the customer would be apprehensive.

You can send an email to sales@thebuilderdepot.com or call the sales team a call 800-308-9359 from 9am to 4pm EST (if you are not sure either). They can help. The world of e-commerce is a tricky one. There are as with everything good guys and bad guys. We are the good guys 🙂 and proud to be so.

We have set our business with clear principles discussed in our “about us” page in our blog. We are not sales people, we do not ‘sell’, we will send pictures and provide the facts, we will never discuss a competitors quality and we put customers and employees ahead of profits. Simple principles in a complicated world.  Thank you Ben and the customer!

Carrara Venato Hexagon Mosaic and Hexagon Collection

Venato 1x1 Hexagon Mosaic

Sometimes you cannot beat a 1″ Hexagon mosaic but if you want more choices then we have over forty choices with everything in Honed and Polished.  Below is just an idea of the options from our Hexagon page.

Hexagon Marble Mosaic

This is the Venato Collection showing the 1″ Hexagon honed used above in the picture $10.95 a Square Foot and Free Shipping.

Hexagon Marble Mosaic Tiles

Hexagon Collection can be found here.

Hexagon Marble Mosaic Tile Nero

Not just Nero Marquina (or black marble) Mosaic or Calacatta Mosaics but entire collections with trim. Calacatta collection and this link takes you to the Nero Marquina Collection

Carrara Venato Bathroom – Customer Pictures

Carrara Venato Shower

In the shower they chose Carrara Venato 3×6″ Honed for the walls with a 1×2″ Herringbone Picture frame (we have a choice of 24 Herringbone mosaics) around the shower unit using a 1×2″ Herringbone Honed inside that bordered with pencils.  A great look, nice and simple so elegant. With the 3×6″ costing just $7.00SF and the Herringbone $11.45SF and Pencil $9.95 Each the Venato collection with over 200 different products has something for everyone.  The trick with marble is what you are looking for and making sure before anything ships to you that the image you have in your mind matches what we are sending.  As we cannot read your mind – this is where we need to work together!

Let us help you. Include us in your plan, your look. We are here to help. If you are 100% OCD and nothing can be wrong “ever” then marble is probably not for you as every single tile has different veining and I would recommend a retailer that can Water Jet cut and pick through tiles to your specification (be prepared to part with $200 a Square Foot).  If you are 40% OCD and want a very specific look and people do this.  Then over order and pick through or email us.  Then we can discuss the costs involved in meeting your standards.  Some people are so specific, one customer for example needed 3,000SF of Nero Marquina, it needed white veining with no more than two white veins per tile and no thicker than 2mm.  We did it, but it was hugely expensive.  As you know, anything can be purchased, you can have any car you want, you just have to pay for it.

If you are like the rest of us and know that a Carrara bathroom can add $30,000 in equity to your home and yes, buying direct can save a fortune then you have found the right place.  We own the rights to this quarry, it is our product, it is exclusive trademarked brand and even then we do not mark it up like a regular company.  We keep the cost low.  We work with a no frills marketing strategy (so iPhone images and no marketing budget, word of mouth growth).  Operating on the lowest cost possible, (examining if anything can be improved all the time), investing everything into the quality of the product and keeping the price down.  We do this to the extreme, an example of this is our Brilliant Glass tile line, we do not even pay with terms (like everyone else), we pay with cash to keep the price as low as possible.  Cash is a great way to work it always ensures you are very well looked after.  As most businesses always need cash!  It also means you are not a debt risk to suppliers, you are therefore provided a better price, quicker shipping and better quality. This is then passed onto our customers. I know….. no debt, it is a strange concept (in a world of debt) but it is one of the ways we make this business work so well.  More of how we can do what we do is on our page of FAQ’s. #3 attempts to address the economics in more detail.

Carrara Venato 3x3 Hexagon

Not quite finished yet: Carrara Venato 3″ Hexagon Honed $11.75 a Square Foot used on this shower floor, customer order 16 sheets for this size area.  Always order 20% more, sometimes people order 30%, it depends what look you are trying to create.  Some customers take out Hexagon pieces and replace them.  Lay it out before installing. Create the perfect picture.  Then when finished please email us a picture.  All we see are boxes 😦

Except on this occasion so Yay! 🙂