Q. How Do I order a Sample?
Click “ORDER SAMPLE” Button. (and follow the process, thank you!)
Q. How do I get a shipping quote (and product quote)?
Select the product and quantity. This can be updated later at the checkout.
Once you have the quantity you need to click “checkout” to get the shipping cost. (do not worry you have not entered any payment information – this will provide information only)
Select the shipping method using the drop down arrow. If you choose UPS terminal, then you can go to the UPS TERMINAL LOCATOR and enter your zip code to find a terminal near you. Or enter residential. You need to enter your shipping address
Once you enter your address, just hit “APPLY” and then on the right hand side you will see your total including freight cost. Easy – sort of. Any questions please email us at firstname.lastname@example.org
Q. How are your prices so cheap?
This was a really common question 5 years ago but not so common now as consumers have become used to the lower prices that the internet offers. However still worth answering, I will try to be brief which is not easy considering how many areas of business and economics this question touches on. Companies hate the word cheap, well not companies but marketing execs, they like inexpensive or good value – no matter what we call it the question is still the same. How can we sell a product for 50-60% lower than everyone else and because of that is it inferior?
First lets remove the “cheap” issue with an example. Our brick metal 1.5″ x 3″ we sell for $14.95SF boutique retailers sell for $50SF. Metal has a high “price feel” to it, it looks expensive and is relatively new so retailers will charge what they can (marketing 101 if it looks expensive make it expensive). But the reality is this is not the case while it is not as cheap as ceramic technology has driven down the production costs of stainless steel mosaics. Additionally traditional boutique retailers have 2-3 steps in their supply chain each one adding 50% so very quickly the price goes up. We ship directly from the factory to our warehouse then ship out direct to the consumer, we skip 3 steps in the supply chain and pass the savings along to you. This explains how we can sell for $15.00SF.
Now quality (related to cheap) – here is brick metal mosaic product installed in a $2m house click here to see. Cheap does not get installed by professional architect firms. (This is one of many examples we have). Then there is our marble. Italian Carrara and Calacatta Gold the best we can import. We import direct (strategy #1) missing out 3 steps in the supply chain our competitors the ‘boutique tile and stone retailers‘ have to suffer. Why do they have to suffer an inefficient supply chain? Because a retailer cannot buy 28 pallets of 6×12″ Italian Carrara at a time – he does not have the ‘wholesale’ sales to support it. We import direct and then ship onto you. Big savings. Big savings we pass along to you.
We do make a profit but no where near the same as a tile store. We do not need as much profit because we operate a low cost business (Strategy #2). No frills marketing is our mantra pictures taken with a $50 camera = no advertising cost. We are in magazines and on DIY network but we do not pay for this we are such good value (or cheap) that our customers want to tell their friends, TV shows wants to tell their viewers and magazines their readers. We operate with minimal staff, so minimal that answering the phone can be sometimes be a challenge (sorry I know that can be frustrating). I could go on but you get the idea.
Direct import, minimal operational costs and premium products (word of mouth is our marketing). Certainly the products themselves are not cheap (inferior) we just offer a really, really good deal. So good we understand the skepticism. To help alleviate the skepticism you can buy a sample to check it out for yourself or look at the reviews online from EBay and Amazon. We are proud of our business model this economy needed something new and we offer just that. We receive a constant stream of happy emails from our customers who create a fabulous bathroom buying $4K worth of marble and adding $15K in value back into their home price.
We are probably one of the few online products that offer an instant profit once purchased and installed. I hope I answered the question and did not go off on too many tangents. If I failed please let me know email@example.com if you liked it please let my boss know firstname.lastname@example.org. Thank you
Q. Are the products per square foot or per piece?
This is on the product page right below the ‘sales price’. For example on the 3×6″ you would get eight tiles, the 3×8″ you would get six tiles, on the 6×12″ you get two tiles as the tiles get bigger they work the other way. For 12×24″ you get half a tile per square foot – but please do not let this be a concern just order what you need and we will round up to the nearest 12×24″ tile. We will not cut in half and send you half a 12×24″ tile. The mosaics are all sold per sheet. Pretty self explanatory, on the 2″ Hexagon unlike most other suppliers our 2″ Carrara Hexagon is larger than a square foot. The 1″ Carrara Venato Hexagon is 0.96SF per sheet, the Basketweave are all 1SF (it is easier on square tiles to be exact) the same for 1×1″ Square, 1×2″, 2×4″, and 2×2″ Square. The trims are all sold per piece. Every trim is 12″ long so technically it is also sold per linear foot (a term used by many contractors).
Q. What does the packaging look like?
The packaging is quite impressive considering we are all about lowering the cost. However in order to ensure that the marble makes it in one piece from Italy to Savannah and then from our warehouse to your home, retail store or warehouse we have taken some steps and care over the packaging. We are considerate not just for our warehouse workers but for the end user packing almost all our products in boxes of 5SF. This ensure the boxes are manageable and can be lifted easily (especially lugging it upstairs to the bathroom).
Bianco Carrara Stella Long Octagon Packaging (5SF to a box)
Q. How long is the shipping time?
Estimated shipping times of your order via UPS.
Q. How much additional product should we order?
This is the scenario: You received your product three weeks ago. It is now time for the installation. Your installer has found that cutting the Herringbone mosaic is harder than planned, perhaps he/she drops a box of 6×12″ and now you need more product. Paying for shipping is frustrating enough, but if we run out of stock or we do not have the matching dye lot then that takes things to a whole new level of frustration. To avoid this potential scenario just add 10% to what your installer recommends. You may end up with too much tile, save it. Something may happen in the future and you may need that matching tile.
Every time the above occurs (at least two times a month) for some reason we are somehow to blame. We ask customers to order another 10%, not because we want to increase our sales by 10% but because we do not want the above scenario to occur. We have yet to fail anyone and we do come up with the matching product, but it adds time and additional shipping cost. PLEASE ORDER 10% ADDITIONAL TILE WHEN PLACING YOUR ORDER. Then you are covered and so are we from another panicked “I didn’t order enough” email.
Q. Need More? We have a Movie……